1. Introduction

At Deflect, a sole proprietorship operated by Bhanu Teja Pachipulusu ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform ("the Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect the following types of information from you:

Account Information: When you register for an account, we collect your name, email address, organization name, and other relevant contact information.
Payment Information: When you subscribe to our paid services, our payment processor Paddle.com collects payment information on our behalf.
Content and Communications: We collect information that you upload, submit, or transmit through the Service, including your knowledge base content and customer support interactions.
Support Inquiries: Information you provide when you contact us for customer support.

2.2 Information Collected Automatically

When you use our Service, we may automatically collect certain information, including:

Device and Usage Information: IP address, browser type, operating system, device information, and usage statistics.
Log Data: Information that your browser sends whenever you visit our Service.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our Service
Process transactions and manage your account
Train and improve our AI models and algorithms
Respond to your comments, questions, and requests
Send you technical notices, updates, security alerts, and support messages
Monitor usage patterns and analyze trends
Detect, prevent, and address technical issues and security breaches
Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf.
Payment Processors: We use Paddle.com as our payment processor, and they collect and process payment information on our behalf.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
With Your Consent: We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information
The right to object to or restrict certain processing
The right to data portability

To exercise these rights, please contact us at privacy@deflect.co.

7. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

privacy@deflect.co